Provincial Partnerships/Regional Partnerships

From the simplicity of the three-digit number, to the comprehensive database of human services, to the expertise and professionalism of 211 Information & Referral Specialists, community and government partners are leveraging 211 to enhance access to information and services for their residents.

Read on to explore innovative examples of this collaboration at a local, regional and provincial level.

Interested in how you can leverage 211 for the benefit of your community or initiative? Contact:

Karen Milligan, Director of Partnership Development and Strategic Initiatives

Provincial Partnerships

The Ontario Network for the Prevention of Elder Abuse (ONPEA)/Senior Safety Line

The Ontario Network for the Prevention of Elder Abuse’s (ONPEA) Senior Safety Line has partnered with Ontario 211 to make it easier for abused or at-risk seniors to get the support needed.

Seniors can now dial 211 to be transferred to the Senior Safety Line and to be referred to other human services in their community for support. This collaborative frees up the Senior Safety Line staff from handling general information calls while ensuring seniors still feel supported.

The Ontario Network for the Prevention of Elder Abuse (ONPEA) is a non-profit charitable organization incorporated since February 1992. ONPEA has seven Regional Consultants serving the province of Ontario, offering organizations customized training and education for their staff. Regional Consultants also perform outreach activities for seniors’ groups, and further the cause of abuse prevention at conferences and events.

Visit the ONPEA website for a variety of tools for the public and professionals working with seniors -

Visit our news release for information on the partnership

Alzheimer Society of Ontario – Finding Your Way

The Alzheimer Society of Ontario recently launched the Finding Your Way program, aimed at improving the safety of seniors with dementia by reducing the risk of wandering. The program provides concrete tools for caregivers and for people in the community who interact with seniors, to ensure the best outcomes in the event of a wandering incident.

211 is promoted on all Finding Your Way materials as the number to call to reach the local branch of Alzheimer Society for assistance or advice related to wandering and dementia. The simplicity of the three-digit number makes it easier o access help when it is needed most.

For more information on the program, visit:


Good2Talk – Post-secondary Mental Health Helpline

Good2Talk is a new, free, completely confidential and anonymous helpline funded by the Ministry of Advanced Education and Skills Development that offers professional counselling, mental health and addictions information and connections to local resources for Ontario’s postsecondary students. Good2Talk is a strategic partnership between four organizations: Kids Help Phone, ConnexOntario Health Services Information, Ontario 211 and the Ontario Centre of Excellence for Child and Youth Mental Health.

Good2Talk is available for Ontario postsecondary students by calling 2-1-1 or at 1-866-925-5454. For more information about Good2Talk, please visit

Regional Partnerships – Powering Community Initiatives