About

About


What is 211?

211 is the source Canadians trust when seeking information and services to deal with life's challenges. 211's award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.

211 connects people to the right information and services, strengthens Canada's health and human services, and helps Canadians to become more engaged with their communities.

When you don't know where to turn, turn to 211.

211 in Ontario. Vision and Roadmap 2013 to 2015

Can I trust 211?

Yes, you can. 9 out of 10 callers reported being “very satisfied” with their 211 experience. Our information is updated regularly, based on data provided by our agencies and services. The service is confidential and no one will call back without your permission.

Ontario 211 is committed to open data

211’s goal is to be seen as the authoritative source for credible information about human services. Achieving that rests on 211’s continued high data quality, adoption of leading edge communications technology to improve access to that information, and open data practices that encourage collaboration to develop innovative uses contributing to the public good.

211’s information is the ultimate public resource. Ontario 211 is a public purpose body, which uses public funds to collect, organize and disseminate public information about human service organizations.

By providing open access to data, Ontario 211 collaborates with the broader public and professional communities who can examine how the human services system operates throughout Ontario. Meaningful analysis will identify successes in the social infrastructure as well as identify areas needing improvement.

What is Ontario 211?

211 in Ontario is governed by Ontario 211 Services, a non-profit agency with five full-time staff and a dedicated Board of Directors. They work in collaboration with seven Regional 211 Service Providers, and a unique network of data contributors to deliver 211 services though the phone and through online channels to all Ontario residents. 

Who funds 211?

All three levels of government and United Ways fund Ontario 211. The Province of Ontario supports 211 through annual funding from the Ministry of Community and Social Services. The Ontario Trillium Foundation has been a generous contributor to our development. The federal government has provided support through Citizenship and Immigration Canada.

211's mission

The Province of Ontario, some municipalities and United Ways fund Ontario 211. The Province of Ontario supports 211 through annual funding from the Ministry of Community and Social Services. The Ontario Trillium Foundation has been and remains a generous contributor to our development.

By creating easy access to comprehensive, up-to-date information and data about human services, decision-makers - whether households, communities or governments - can make better informed decisions about the choices facing them, before problems spiral into a crisis.

2013-2014 Board of Directors

  • President
  • Jocelyne St Jean, Ottawa
    Vice-President
    Evelyn Brown, Bracebridge
  • Treasurer
    Jim Alexander, Kanata
  •  
  • Directors
  • Jim Alexander, Kanata
  • R. Kent Gillespie, Mississauga
  • Daniel McGoey, Thunder Bay
    Brian Menezes, Toronto
  • Jason Shim, Toronto
  • Mary Wilson Trider, Almonte
  • Vicki Trottier, Toronto
  • Dan Clement, ex-officio member,
    United Way Centraide Canada