Access to Professions and Trades in Ontario
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Guide Directory
A service of: 211Ontario.ca Funded by: The Ministry of Training, Colleges and Universities See also: Employment Ontario

Your Guide to Working in the Professions and Trades in Ontario

Contents

About the Guide
Purpose of the Guide
How to Use the Guide
    Words You Should Know
    "Find a Service" Boxes
    Telephone and Walk-in Support
    Access to Computers and the Internet
Before You Arrive in Ontario
How the Professions and Trades Work in Ontario
    Regulatory and Licencing Bodies
Your First Steps
    Get Your Credentials Assessed
    Learn English
Your First Canadian Job
    Job Search Tools
    Employment Programs for Newcomers
    Other Employment Programs
Get the Job You Want
    Labour Market Information
    Company Research
    Networking
        Professional and Trade Associations
        Mentors
        Volunteering
Education and Training
Financial Assistance
Words You Should Know

About the Guide

This guide was prepared by Findhelp Information Services with funding from the Ontario Ministry of Training, Colleges and Universities.

Copyright © 2003 The Queen's Printer

This guide may be downloaded and photocopied for free distribution. Reproduction for any other use is prohibited without written permission from the Ministry of Training, Colleges and Universities.

Care has been taken to ensure that the information in this guide is accurate and up to date. If you are aware of any errors, please contact us at:

Findhelp Information Services
425 Adelaide St W, 2nd Fl
Toronto, ON M5V 3C1

Tel: (416) 392-4567 • Fax: (416) 392-4404 • E-mail: updatedesk@cominfoto.org

Findhelp is a nonprofit community organization, funded by the United Way of Greater Toronto and the City of Toronto. Findhelp operates the first 211 telephone service in Canada - a free, confidential, multilingual information line that connects callers to community, social, health and government services in Toronto, 24 hours a day, 7 days a week. The service also has a companion web site at 211Toronto.ca. For more information about 211 and its development across Canada, visit 211.ca.

Findhelp Information Services would like to thank the following for their expert advice in developing this guide:

www.settlement.org. www.settlement.org, a project of the Ontario Council of Agencies Serving Immigrants (OCASI), helps immigrants and refugees find the information they need to start a new life in Ontario. Newcomers can find articles, guides, and links to useful web sites and community organizations that serve newcomers online at www.settlement.org.

YMCA Newcomer Information Centre (NIC). (www.ymcatoronto.org) The YMCA NIC is an information and referral resource centre where newcomers can receive in-person assistance in finding specific settlement information in the GTA. NIC staff members speak over 21 languages. The centre is located at 42 Charles St. East, 3rd floor, Toronto. NIC offers extended hours of service (Mon-Thu 9 am-8 pm, Fri 9-2, Sat 10-2) and no appointment is necessary.

Ontario Network of Internationally Trained Professionals Online (www.onip.ca). ONIP.online is the place where professionals new to Ontario can find articles on licencing, employment options and sector-specific terminology relevant to their field. They can also attend online workshops and discussion groups, and join a mentoring program for newcomers. ONIP.online is a project of Skills for Change funded by Volunteer@ction.online and The Ontario Trillium Foundation.

Possibilities Virtual Employment Resource Centre (www.poss.ca). Newcomers can find information about employment, education, and training at Toronto's virtual Employment Resource Centre. Possibilities is for Toronto job seekers and provides free access to job boards, monthly articles, news and events, community resources, and career advice.

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Purpose of the Guide

If you have international training and are looking for work in a profession or trade in Ontario, this guide is for you.

The guide can help you find out if there are special requirements for working in your profession or trade in Ontario. It also introduces you to the Canadian job search, including the tools and techniques that you will need to be successful.

Most importantly, this guide tells you about free or low-cost community and government services that can help you to find work - and it shows you how to find those services in your area.

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How to Use the Guide

These features can help you make the most of the guide:

Words You Should Know

Throughout the guide you will see certain words or phrases you may not know but will be important to your job search. All words you should know are defined at the end of the guide. Use the list of definitions at the end of the guide to build your job search vocabulary.

"Find a Service" Boxes

Find a service
Type of service

You will also see "Find a Service" boxes. Each box has a different type of community or government service. If you are reading this guide online, you can click on the name of each service to see which organizations or programs in your area offer that service. If you are reading a printed version of the guide, you will find contact information for organizations that can help you find these services at the end of the guide.

Telephone and Walk-in Support

Find a service
Settlement services for newcomers

Perhaps the first place you will go for help is to a local settlement service for newcomers. These organizations help newly arrived immigrants and refugees settle in Canada. They can give you an orientation to your new community and guidance and support to access government and community services. Settlement services provide information on social services, schools, health care, housing, and recreational facilities; assist in completing forms; arrange for interpreters and translators; help with résumé preparation and assist in the initial stages of employment counselling; provide information about English as a Second Language training. Most agencies have services in different languages.

Find a service
Newcomer Information Centres

Another common first stop for newcomers is a Newcomer Information Centre (NIC). In Toronto, Brampton and Mississauga, you can visit a NIC to find specific programs and services to meet your settlement needs. These services include information on language courses, education and useful web sites. All NIC centres have extended hours of service and provide information in different languages. These centres also provide free access to computers, the Internet, telephones, and fax machines. See the end of the guide for contact information.

Find a service
Community Information Centres

Community Information Centres can help you with contact information for community and government services in cities across Ontario. If you cannot find a service to help you, you can call or go to these centres and ask for advice. Calls are free and confidential, and service may be available in different languages. See the end of the guide for contact information. In Toronto, all you need to do is dial 211 on your phone.

Access to Computers and the Internet

Find a service
Employment Resource Centres

Community and Newcomer Information Centres and most public libraries provide free or low-cost access to computers and the Internet. For your job search you can also use computers and the Internet at Employment Resource Centres (ERCs). ERCs provide assistance for people looking for jobs, career direction or starting their own business.

Find a service
Public Libraries

Your local public library may also be able to assist you in finding appropriate services or information about employment opportunities in your community. You can find job search material, business directories, and information about local companies in your library.

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Before You Arrive in Ontario

If you are reading this guide before arriving in Ontario - and even if you already live here - the first thing you need to do is find out what the requirements are for working in your profession or trade. When you come to Ontario, it is important to bring with you the originals of any certificates, degrees, licences and references you obtained in another country.

Your international qualifications may not be accepted in Ontario, and you may need to get further training or take exams in order to re-qualify. One of your first steps will be to find out how your qualifications compare with standards in Ontario and, sometimes, Canada.

It is hard to get a job in Ontario before you arrive, but that does not mean you should not start looking. Reading job ads and labour market information will help you find out what employers are looking for in people working in your profession or trade. You should also look for information on salaries and the cost of living in different areas of the province. See the section on labour market information in this guide to learn more. Do not expect to find the same job you currently have in your profession or trade as soon as you arrive. The process of becoming qualified can take time and money. Even if you are qualified, employers may want you to have Canadian work experience. They will also expect you to speak English or, in some cases, French. It is usually necessary to find temporary work to pay your expenses.

Find a service
Human Resource Centre Canada offices

One more very important thing - you are not allowed to work in any job in Canada, including Ontario, unless you have a Social Insurance Number (SIN). You should apply for a SIN as soon as you arrive in Ontario. Applications are available at Human Resource Centre Canada offices. See the guide Your First Days in Ontario on the Settlement.Org web site for more information about things you should do in the first two weeks after you arrive.

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How the Professions and Trades Work in Ontario

Regulatory and Licencing Bodies

Find a service
Regulatory and licencing bodies

You will not be allowed to practise in some professions and trades unless you have the required licence, certificate or apprenticeship. These professions or trades are governed by regulatory and licencing bodies or groups.

Some examples of professions that require a licence or certificate are chartered accountant, engineer, nurse, and teacher. Visit the Settlement.Org web site to read the article "Where can I get information about how to work in my profession in Ontario?"

The licencing process can be long and tedious. You may have to pay for credential assessment, certification or examinations. Find out as much about the process as you can and start to prepare early, if possible, even before arriving in Ontario. Check the web site of the regulatory and licencing body for your profession - a list can be found here.

In some trades, you must be certified or work as an apprentice before you can practise on your own. If you have enough work experience to meet Ontario standards, you can take a written examination and receive a Certificate of Qualification. Some examples of trades that require certification are electrician, hairstylist and plumber.

Be aware that some employers and unions may ask for a voluntary Certificate of Qualification, even if the law does not require it. Some examples of trades where certification is voluntary are cook, painter and decorator, and printer.

Find a service
Apprenticeship Offices

If you work in a trade and do not have enough work experience, you may be required to complete an apprenticeship. Apprentices receive on-the-job training for a specific number of hours, practise their skills in the workplace, and take courses in theory at a college. Most trades require you to have the equivalent of an Ontario Grade 12 education before you can enter an apprenticeship program. You may also need to pass an English-language test before you can take courses. See below for information about getting your credentials assessed and learning English.

Apprenticeship Offices - operated by the Ontario Ministry of Training, Colleges and Universities - can help you obtain recognition of your qualifications and experience or enter an apprenticeship program. While the ministry oversees apprenticeship in Ontario, it will not find you a placement. It is your responsibility to find an employer willing to train you.

Find a service
Professional and trade associations

The Government of Canada has designated some trades as Red Seal trades. If you work in one of these trades and get a Red Seal certification, you can practise anywhere in Canada, including Ontario. Some examples of Red Seal trades are carpenter, cook and welder. You can find out more about the Red Seal Program from Human Resources Development Canada.

Some professions and trades have no legal requirements regarding who is allowed to practise. These professions and trades are unregulated.

Even if your profession or trade is unregulated you may still have to join the professional group for your occupation. The group may be a professional or trade association or, in some cases, a labour union. You may be required to pay an annual fee or dues, prove your skills, or take courses.

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Your First Steps

Get Your Credentials Assessed

Find a service
International credentials assessment services

You need to find out if the qualifications you already have are accepted in Ontario. If you have a degree or diploma from a university or college, take the original document to an international credentials assessment service. These services determine what the Ontario or Canadian equivalency is for your education and training.

Many regulatory bodies do their own credentials assessment and may not accept a general assessment for the purpose of the licencing or certification process. Before you spend money and time in credentials assessment, make sure that it will be useful for your purposes (work, licencing, or further education and training).

Find a service
Accredited interpretation and translation services

Other interpretation and translation services

If your documents are not in English (French may be accepted), you will likely need to have them translated before any service will assess them. Find out first from the regulatory body or association which services they will accept as a translator of your documents.

You may be asked to use a translator who has been accredited by the Association of Translators and Interpreters of Ontario. Translations by non-accredited translation services may not be accepted. If your training is in a technical or highly specialized field, you may need to find a translator with specialized knowledge. The cost of these services will vary.

Learn English

Find a service
Language Assessment Services

Most employers will require you to speak English. In some areas of Ontario, you may also need to speak French. Depending on your level of English, you may be eligible to take classes through the Language Instruction for Newcomers to Canada (LINC) program. Contact the nearest LINC Assessment Centre to book an appointment for an English language assessment.

If you are not eligible for LINC, you can find other free or low-cost classes in English as a Second Language (ESL) or French as a Second Language (FSL) through school boards and nonprofit organizations.

If your profession or trade requires you to take courses at a university or college, you may need to pass the Test of English as a Foreign Language (TOEFL). Some institutions may also accept the International English Language Testing System (IELTS). You can find more information about TOEFL, IELTS, and other tests such as the Test of Written English (TWE) and the Test of Spoken English (TSE) on the Settlement.Org web site. If you are a health professional you must take the TSE. The TSE measures your ability to communicate orally in English.

If you need to learn professional terminology to prepare for licencing exams, check the web site of the Ontario Network of Internationally Trained Professionals (ONIP.online) at www.onip.ca for examples and exercises. Look under "Sector-specific terminology."

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Your First Canadian Job

Your first job in Ontario or anywhere in Canada may be a temporary or "survival" job - one you take just to pay the bills. But remember, this job can help you gain the experience and skills you need to find work in your profession and trade. A "survival" job may even be an entry-level position in your field that will let you learn and prepare to practise at a high professional level in the future.

If you are an engineer, an accountant, a teacher or a health care worker, you can find information about temporary or "survival" jobs in your profession through ONIP.online (www.onip.ca).

Job Search Tools

No matter what the type of work, you will need to use these basic job search tools when looking for work in Ontario:

  • an understanding of the application and interview process and familiarity with job search words
  • an up-to-date résumé (also known as Curriculum Vitae or CV)
  • a cover letter, customized for each job you apply for, and,
  • good interview skills.
Find a service
Employment Resource Centres

For information on what your résumé should say, visit the Possibilities Virtual Employment Resource Centre (www.poss.ca). This web site has a Résumé Toolkit and links to basic résumé templates. The Possibilities web site also has an article on writing cover letters and an Interview Toolkit. This toolkit will tell you how to act in an interview, what to bring and how to dress. The "Relevant Employment" articles and sector-specific terminology exercises on ONIP.online (www.onip.ca) contain sample job postings, résumés and other material to help you with your résumé and cover letter. You can also find some useful information, tips, and samples on the Settlement.Org web site.

Employment Programs for Newcomers

Find a service
Employment Programs

There are programs for internationally trained people seeking employment in Ontario. These employment programs for internationally trained professionals and tradespersons show you how to use job search tools, find the "hidden job market," prepare for interviews, and negotiate salaries.

Find a service
Work and job placement programs

Work and job placement programs give you the opportunity to gain experience in the workplace and learn new skills. A few of these programs are specifically for internationally trained professionals. They usually have workshops in a classroom setting for a few weeks, and then participants have a work placement with a local company. The placement is usually an unpaid work experience.

Job Search Workshops (JSWs) are designed specifically for newcomers. These workshops are three or four days long and teach newcomers basic job search techniques, common behaviour in the workplace, and how to find labour market information.

Find a service
Job Search Workshops

JSWs may be offered in languages other than English. Special JSWs are sometimes held for people with international training in specific professions and trades. They are offered by organizations that have settlement services for newcomers.

You may also find other employment programs for newcomers that have useful information and resources you can access.

All of these programs will introduce you to employment standards in Ontario. It is important to know what your rights are as a job seeker and a worker. You should be familiar with the Ontario Human Rights Code, Canadian Human Rights Act and the Employment Standards Act. JSWs also offer advice on answering questions about residency, Canadian work experience, marital status and age. You will learn about bodies such as the Workplace Safety and Insurance Board (WSIB), which promotes health and safety in the workplace.

Visit the Settlement.Org web site and check the "Events" section for upcoming information sessions on employment and employment standards.

Other Employment Programs

Find a service
Employment Resource Centres

You can also access many other employment programs that are available to Ontario Job seekers, in general.

You can go to an Employment Resource Centre (ERC) in person and ask them to help you with your résumé. These are self-directed centres that provide job postings, employment resource libraries, and free or low cost access to computers and the Internet, telephones, fax machines and photocopying.

You can search the Find Employment and Training Services directory, run by Employment Ontario.

Find a service
Job Connect

Job Connect is a program offering walk-in service to people looking for general employment resources or career education.

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Get the Job You Want

Even a "survival" job gives you experience working in Ontario and an opportunity to practise your language skills. It also gives you time to find out more about your profession or trade, job opportunities, and helps you to make connections you will need to succeed.

Labour Market Information

To find the job you want, you must understand the value of your skills in the current economy. Labour Market Information (LMI) can help you determine this value. Some general sources of LMI are Statistics Canada and Human Resources Development Canada.

Human Resources Development Canada produces Job Futures, a publication about local and regional employment issues, which includes statistics on the rate of employment, jobs in demand in different areas of Ontario, and salaries.

You can also find LMI on specific occupations on the web sites of regulatory or licencing bodies, and professional or trade associations.

Company Research

Identify companies that hire people in your profession or trade. When you apply for a job, find out as much as you can about the employer. Know the names of people in the company, when it started up and its products and services. Customize your cover letter and résumé and prepare for your interview based on your research. Your knowledge of the company will also help you decide if the workplace is a good fit for your skills and career goals. One important thing to keep in mind is how far you will have to travel or "commute" from home to your workplace. You can learn more about researching companies in Ontario on the Settlement.Org web site.

Networking

"Networking" is one of the most important things you can do. To network means to meet people who can help your job search or your future professional development. You will need this skill to discover how things really work in your profession or trade - where the jobs are, what skills are in demand, which companies are good to work for, and more.

Professional and Trade Associations

Whether or not you are required to join, it is a good idea to belong to a professional or trade association. These associations give you opportunities to network, access job postings or promote your services, and share best practices.

For more information, contact the appropriate association or union.

Mentors

Find a service
Mentoring Programs

Finding a mentor is the best way to network. A mentor is a person who works in your profession or trade who can introduce you to people, offer advice during your job search, and tell you things about working in Ontario that you might not learn otherwise. You can meet with your mentor in person or keep in touch by phone or e-mail.

If you know someone in your field, you can ask them to be your mentor. You can also participate in a professional mentoring program, where job seekers are matched up with mentors in their fields. Two examples of online mentoring are the ONIP.online web site (www.onip.ca) and the JVS Toronto CanadaInfoNet.ca mentoring project (www.canadainfonet.org). You can even access these programs before you arrive in Ontario.

Other ways to network include joining a community association or interest group, taking a course, or doing an information interview with someone who works in your field.

Volunteering

Find a service
Volunteer Centres

Another way to network and get some useful work experience is to volunteer. Volunteering allows you to meet people and, like a "survival" job, gain Canadian work experience and practise your language skills. You can find volunteer opportunities through your local Volunteer Centre or other nonprofit organizations in your area.

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Education and Training

Find a service
Universities

Colleges

Continuing and adult education

If your profession or trade requires you to do additional training - or if you decide to explore other opportunities based on your new knowledge of the labour market - you will need to find courses.

Some regulatory bodies or professional and trade associations offer their own courses or partner with universities, colleges or private training institutions to do so. For more information, contact the appropriate regulatory body or association.

Find a service
Training Boards

Vocational Training

You may be able to take courses in the evenings or on weekends through continuing and adult education programs. Universities, colleges and school boards offer these programs. Many professionals and tradespeople in Ontario take these courses as part of a lifelong learning process.

You might also consult with your local Training Board to find out more about training opportunities in your area.

Find a service
Vocational counselling

If you decide to switch careers, vocational counselling or vocational training programs can help you assess your preferences, experience, and skills and find appropriate training.

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Financial Assistance

Financial assistance may be available to help you obtain training. In Toronto, the Maytree Foundation and Metro Credit Union have an Immigrant Employment Loan Program. The program provides loans to newcomers for short-term upgrading leading to employment in their field. If you are taking a college training program, you may be able to get scholarships or bursaries to help pay for the cost of your studies. Ask the college you want to attend for more information.

If you absolutely cannot find work and are in emergency financial need, you may be eligible for social assistance.

If you have been sponsored, it is the responsibility of your sponsor to assist you financially. If your sponsor is unable to, you can apply for assistance at your local Ontario Works office. Ontario Works offices can provide minimal financial assistance and direction towards employment.

If you have worked in Canada, you may also be eligible for Employment Insurance. In order to be eligible for Employment Insurance, you must first have worked and paid into the Employment Insurance program for the required number of weeks in the area where you live. If you are eligible for Employment Insurance you should visit your local Employment Assessment Centre. There you can plan a job search strategy, make a training proposal to HRDC and be referred to employment programs such as Job Finding Clubs. Job Finding Clubs offer intensive three-week sessions that provide a supportive environment for an intensive job search.

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Words You Should Know

Language Instruction for Newcomers to Canada (LINC)
LINC is an English language-training program for adult newcomers to Canada. LINC Assessment Centres screen and refer eligible newcomers to LINC classes in the community.

Apprenticeship
An apprenticeship is an on-the-job training period required by most trades. As an apprentice you work with an expert in your trade to learn your job while you prepare for licencing or certification. The length of an apprenticeship varies by trade.

Canadian work experience
Canadian work experience is on-the-job experience you have had in a Canadian workplace. This experience shows that you are familiar with the customs and procedures of a Canadian Workplace and that you have experience working in English and/or French. Employers also consider volunteer positions and jobs not in your field as Canadian work experience.

Community Information Centres
Community Information Centres offer free and confidential information about community, social, health and government services.

Continuing and adult education
Continuing and adult education courses offer specific training or skills. Universities, colleges, and school boards may offer these courses. Some Adult Education Courses can be taken separately or as part of a certificate program.

Cover letter
A cover letter is a typed letter stating your desire to apply for a specific position. The letter should state your qualifications for the position and offer some information about your past experience and the value you will bring to the job. The letter should not be longer than one page, and should be submitted with your résumé.

Dues
Dues are monetary fees paid to a regulatory body, professional or trade association, or union to cover the costs of the services provided. Dues are usually a mandatory part of membership in these organizations.

Employment programs
Employment programs for internationally trained people are services that assist immigrants, refugees and other eligible clients find a job. Services include job search, credential assessment, professional development, and volunteer programs.

Employment Resource Centres (ERCs)
Employment Resource Centres provide assistance for people looking for jobs, career direction or starting their own business. They also provide job posting boards, résumé services and computers, Internet and free or low-cost access to fax machines and photocopiers for job seeking activities. Business directories, job search materials, and labour market information may also be available. Some ERCs offer résumé editing services and short job search skills workshops.

Employment standards
Employment standards state your rights and responsibilities as a worker in Ontario. Major standards you should be aware of are, for example, the minimum wage you can be paid, the vacation time you are allowed, and national and provincial holidays.

English as a Second Language (ESL)
People who do not speak English as their first language can take English as a Second Language or ESL classes.

International credentials assessment
International credentials assessment is the process of finding Canadian equivalency for educational or occupational credentials. There are organizations that, for a fee, will determine the Canadian equivalent of the qualifications or credential you obtained outside of Canada.

Job Connect
Job Connect is a program offering walk-in service to people looking for general employment resources or career education.

Job Finding Clubs (JFCs)
JFCs are intensive three-week sessions that focus on how to find a job in a particular community, skill-set or industry.

Job Search Workshops (JSWs)
Job Search Workshops are condensed three- or four-day workshops for job ready newcomers who are legally entitled to work in Canada. They focus on job search techniques, résumé preparation and on accessing labour market information.

Labour market information
Labour market information includes statistics on rates of employment, wages, popular sectors in the work force, jobs in demand, and speculation on future growth.

Licence or certificate
A licence or certificate is a document that proves you have the skills and training needed to perform your job in Ontario.

Mentors
A mentor is a knowledgeable and supportive person that you respect who can oversee your career and offer guidance and advice.

Network
To network is to meet people in your profession or trade who can help you become familiar with companies that are hiring and training opportunities. They can also let employers know you are looking for work. This is a good way to access positions that are not posted on job boards or in the newspaper.

Newcomer Information Centres (NICs)
NICs are resource centres that refer newcomers to appropriate services in the community, including immigrant-serving agencies and language training. The information is comprehensive, up-to-date, and relevant to newcomers' needs.

Qualifications
Qualifications are the credentials, skills and experience you will need to find employment in Ontario.

Red Seal trades
The Red Seal trades are trades that require a special certification that will allow you to work across Canada.

Regulatory and licencing bodies
A regulatory or licencing body is an organization that oversees a specific profession or trade. These bodies may grant licences and certificates or organize training and examinations. Members must usually pay dues.

Résumé
A résumé is a document listing your contact information, past work experience and educational background. In Canada a résumé should not include personal information such as marital status or age.

Settlement services for newcomers
Settlement services assist immigrants, refugees and other eligible clients with their immediate needs when settling in Canada or with ongoing integration into Canadian society, including immigration and sponsorship.

Social Insurance Number (SIN)
The Government of Canada gives every worker in Canada an SIN. You must have an SIN to work in Canada.

Standards
Standards represent a level of acceptability regarding workplace issues such as health, wages, or hours of work.

Test of English as a Foreign Language (TOEFL).
TOEFL is a test used by schools to make sure you know enough English to be able to take the classes they offer.

Training Boards
Training boards do labour market research, identify local training needs, set priorities to address those needs, and develop training plans.

Transferable skills
Transferable skills are skills that can be transferred from one situation to the next. These skills can be learned on the job or through other parts of your life including hobbies, raising children or volunteering.

Universities and colleges
Universities and Colleges offer a higher level of learning and career preparation to people who have received a high school diploma or equivalent. These institutions award degrees and diplomas

Unregulated
Unregulated professions and trades may not have a regulatory group offering certification or giving licences. These jobs are, however, still subject to the Employment Standards Act.

Vocational counselling
Vocational counselling is career counselling that helps you determine your employment preferences, experience, and aptitudes.

Vocational training
Vocational training is education or training programs that may include on-the-job-training or placement opportunities.

Voluntary
A voluntary job is a job or position you take without pay. (See also Volunteerism)

Volunteerism
Volunteerism means to offer your time and skills to work for a cause, charity or organization. This work is usually unpaid.

Work and job placement programs
Work and job placement programs place people in the work force for a period of time to give them Canadian work experience.

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